The Western Clubs respects your privacy and is committed to protecting it through this Privacy Policy.

This policy describes the types of information we may collect from you or that you may provide when you visit www.thewesternclubs.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On this Website.

• In email, text, and other electronic messages between you and this Website.

• Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.

• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party; or

• Any third party, including through any application or content that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy.

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

1. Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, specifically to manage club memberships, event bookings, and communications.

We may collect the following information:

• Personal Identifiers: Name, postal address, email address, telephone number, date of birth.

• Membership Data: Membership status, membership number, tier level, join date, and renewal history.

• Financial Data: Credit/debit card details or bank account information for processing membership dues, event fees, or dining bills. (Note: We use third-party payment processors and do not store full payment card details on our servers).

• Commercial Information: Records of purchases, event attendance, dining history, and guest lists.

• Profile Data: Username and password for your account, preferences related to club amenities (e.g., golf, dining, spa), and feedback or survey responses.

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

• Usage Data: Information about how you use our website, products, and services, including the pages you view and the links you click.

We collect this information:

• Directly from you when you fill out forms (e.g., membership applications, event registration), create an account, make a reservation, or contact us.

• Automatically as you navigate through the site (via cookies and other tracking technologies).

• From third parties, such as payment processors, marketing partners, or social media platforms (if you log in via a social media account).

2. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and administer the website.

• Essential Cookies: Required for the website to function (e.g., keeping you logged in).

• Performance/Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).

• Functionality Cookies: Remember choices you make to provide a more personalized experience (e.g., language preferences).

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

3. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

• Provide Services: Process membership applications, manage your account, and process transactions (membership fees, event tickets, dining charges).

• Communicate: Send you administrative emails regarding your membership, event confirmations, and account status.

• Improve our Offerings: Understand member preferences to improve club amenities, events, and dining options.

• Marketing: With your consent (where required by law), send you newsletters, special offers, and information about upcoming events or promotions at The Western Clubs.

• Personalization: Present content and information in a way that is tailored to you.

• Security: Protect the security and integrity of our website and our business.

• Legal Compliance: Fulfill any other purpose for which you provide it, or to comply with legal obligations.

4. Disclosure of Your Information

We may disclose aggregated, anonymized information about our users without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To Subsidiaries and Affiliates: If we have related entities, they may receive your information to assist in providing services.

• To Contractors and Service Providers: We may share your data with third parties who perform services on our behalf, such as:

  • Payment processing (e.g., Stripe, PayPal).

  • Email marketing platforms (e.g., Mailchimp).

  • Website hosting and data analytics providers (e.g., Google Analytics).

• For Business Transfers: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of The Western Clubs’ assets, your personal information may be one of the assets transferred.

• For Legal Purposes: To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

• To Enforce Rights: To enforce our Terms of Use and other agreements.

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

• All payment transactions are encrypted using SSL/TLS technology.

• Access to your personal information is limited to employees, contractors, and agents who need it to perform their jobs.

However, the transmission of information over the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission is at your own risk.

6. Data Retention

We will retain your information for as long as your account is active, as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you are a former member, we may retain your data for a period required by financial auditors or tax authorities.

7. Your Rights and Choices

Depending on your location, you may have specific rights regarding your personal information.

• Opt-Out of Marketing: You can opt-out of receiving our promotional emails by clicking the “unsubscribe” link in any marketing email. This does not apply to administrative/service-related communications (e.g., membership renewal notices, event confirmations).

• Access, Correct, Delete: You may request to access, correct, amend, or delete the personal information we hold about you. You can do this by contacting us at the email address below. We may need to verify your identity before fulfilling such requests.

• Do Not Track: Our system does not currently respond to “Do Not Track” signals from web browsers.

For California Residents (CCPA): You have the right to request disclosure of the categories and specific pieces of personal information we have collected, the right to request deletion of your information, and the right not to be discriminated against for exercising these rights.

For EU Residents (GDPR): You have the right to data portability and to object to the processing of your personal information in certain circumstances.

8. Third-Party Links

Our Website may contain links to third-party websites (e.g., social media icons, payment gateways). If you click on a link to a third-party site, you will be subject to that third party’s privacy policy. We do not control and are not responsible for the content or privacy practices of these sites.

9. Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by email (if we have one on file) or through a notice on the Website home page. The date the policy was last revised is identified at the top of the page.

10. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, or to exercise your legal rights, contact us at:

The Western Clubs
Ventage Hotel And Resort, Near Rainbow Washing Center, Gawaliwada, Lonavala-410401
Email: info@thewesternclubs.com
Phone: +91 930 983 7341